Frequently Asked Questions

*Please note that in order to decrease the risk of injury to our employees, we are unable to move large or heavy furniture or flip/rotate mattresses. Cleaning does not include unfinished or exterior spaces such as basements, attics, garages, porches, etc.

*Please note that in order to decrease the risk of injury to our employees, we are unable to move large or heavy furniture or flip/rotate mattresses. Cleaning does not include unfinished or exterior spaces such as basements, attics, garages, porches, etc.

Vacuum and dust hard surfaces Vacuum and mop floors and stairs Countertops and reception desk Lobby furniture Tidy lobby area Front doors (inside and out) Bathroom sinks Toilets Bathroom mirrors and fixtures Break room Conference rooms Empty trash Light switches Spot wipe walls Disinfect high traffic areas

Typically you can find this information on www.zillow.com or www.realtor.com by searching for your address. If you need additional help, please email us at contactyccs@gmail.com.

We recommend a deep cleaning for all first time clients. This gives us extra time to get everything that may have been missed during past cleanings. Most customers switch to the regular clean after the initial deep clean.

Based on the information you provided when you booked your service, we schedule a block of time to clean your home. We are happy to tidy and declutter prior to cleaning, but please understand we may not be able to complete our cleaning checklist if we spend time decluttering. Help us help you! If you would like to maximize our cleaning time, we ask that you do the following: Put items back where they belong. Remove clutter from surfaces including toys, clothes and dishes. (Please note, if your sink is more than 50 percent filled with dishes, we will be unable to clean the sink.) Keep children and pets occupied. It can be difficult to clean when pets and kids are around. Our cleaners bring lots of supplies and equipment with them and we want to avoid any mishaps!

We generally remove items from surfaces when dusting unless the surface is more than 50 percent covered. Why don't we remove all items if the surface is more than 50 percent covered? Removing all items from surfaces can be time-consuming and may disrupt the arrangement and organization of personal belongings. This also helps minimize the risk of accidental breakage or damage to your valued possessions.

48+ hours: Free cancellation or rescheduling.Less than 48 hours: Cancellations are subject to a cancellation fee equal to 50% of the scheduled service price. Rescheduling requests are subject to a $25 rescheduling fee.Cancellations: Same-day cancellations, lockouts, or situations where our team is unable to access the property are also subject to the 50% cancellation fee.Rescheduling: Rescheduling requests made 48 hours or more before the scheduled cleaning can be made at no charge.Cancellation and rescheduling fees help compensate our team for reserved time that may not be possible to fill on short notice.To cancel your appointment, call or text (269-910-0871) or cancel via your account. ​

To prevent lost hours for our Cleaning Technicians, please provide as much notice as possible when rescheduling an appointment. A $25 reschedule fee will apply to appointments rescheduled within 48 hours of service.To reschedule you can email (office@kzooclean.com), call or text (269-910-0871), or reschedule via your account.Please see our Cancellations and Rescheduling FAQ for more information.

Our hours are: Monday - Friday: 9am-5pm

Your billing can be updated by visiting your account page. You'll find billing under settings. In the billing sections you'll be able to update billing, your address and your current subscription.

Life happens, and we understand! If you need to cancel or skip a cleaning, just let us know at least 48 hours before your appointment and there’s no charge. Cancellations made less than 48 hours in advance are subject to a fee of 50% of the scheduled service price.

No, we don't. We stick with what we're good at, and that's inside your home.

If you have a cleaning subscription, head to your account page and look under "Subscriptions" to see your next scheduled cleaning. If that day doesn't work for you, you can always change it.

We do our best to match you with a consistent cleaner or team, since we know familiarity matters. With time off, illness, and scheduling needs, you may occasionally see a different face. Every cleaner on our team is trained to the same standards, so you can expect the same quality no matter who arrives.

Nope! However, if this is your first clean with Your Complete Cleaning Service, we would love to meet you. But if you prefer to leave us a key so we can get to work, that's ok too! We want you to be comfortable.

You can trust us! Kzoo Clean does thorough background checks and only hire the best of the best.

Yes! We're currently insured up to $2M in general liability damage. We're bonded through CNA Surety.

We use eco-friendly products wherever we can. However, there are some tough to clean areas that require a chemical cleaner. For example, we usually like to disinfect toilets and bathroom floors. If you prefer that we only use cleaners that disinfect, especially during cold and flu season, just let us know in the notes section when you book your clean. If your preference is only eco-friendly products, just let us know in the notes. We're happy to do whatever works best for you.

Absolutely! You’re welcome to leave a hidden key or use a lockbox. Just let us know how to access your home when you book. For your security, we don’t keep or hold onto client keys.

Tips are not required, but are welcomed. Or, if you loved our service, tell your friends and neighbors or leave us a review on Google or Facebook!

It's pretty rare but accidents do happen. In the event that something does happen, contact us right away. We'll work with our insurance to get the object replaced.

If you're not happy with your cleaning for any reason, let us know. We'll work together to determine a solution.

Payment is not due until the day of your service. For credit card payments, a preauthorization or hold will be placed on your card on the day of your service. Following your service the card on file will be charged the balance due. If you prefer to pay by check, you may indicate that when you book your clean. Checks should be made out to Your Complete Cleaning Service. Please leave your check on the kitchen counter.

No, our pricing is given to you during the booking process using the information you provide. We believe cleaning shouldn't cost a fortune and work hard to keep our prices low. If you need something that isn't listed, please contact us and we'll create a custom clean for you.

You'll need to make an additional booking. Typically this happens when we encounter more cleaning than expected based on the booking details you provided.

Go to your account, login to your account, and choose "Cancel My Account". Complete the form and your account can be cancelled. We'll miss you!

Kzoo Clean proudly serves the greater Kalamazoo area. If you have questions, give us a call or text at 269-910-0871.

We love your furry friends, but our job is to clean your home! We want to be able to provide you with service you deserve, which we can do best if your pet is in a crate or separate room while we clean. For the health and safety of our employees, we are unable to cleanup animal waste or bodily fluids, pet crates, enclosures or cages. We hope you understand!

We wipe down the entire interior of your fridge, including shelves, drawers, walls and door bins. We may need to remove items in order to access all areas of the fridge. What if my fridge is really full?If your fridge is well stocked (as in you have all the best snacks and we can’t see the shelves), the job may take extra time and cost more.Will my food be out of the fridge while you clean?Yes. To clean the interior properly, we have to move and possibly remove everything, so your food may sit out while we work and the fridge door may be open for a period of time. The fuller the fridge, the longer this takes. With a very full fridge, food may be out of refrigeration and the fridge may be open for an extended period. We’re not responsible for food spoilage or changes in food quality during cleaning.Do you remove the shelves or drawers?No. We clean shelves and drawers in place and don’t remove or take apart glass shelving, trim or drawers. Because of this, spills that have seeped under or around the glass, or into the shelf frames or tracks, may not be fully reachable.If you’re worried about perishables like meat, dairy or leftovers, you can:Clear out expired or unwanted items before we arriveSet out a cooler for us to use while we cleanLet us know about anything that needs to go back in firstDo you clean the freezer?We don’t clean the inside of the freezer unless it’s empty, turned off and fully defrosted when we arrive.