Question 1

WHAT'S INCLUDED IN A REGULAR CLEAN?

Accepted Answer

Kitchen countertops
Kitchen sink and fixtures
Stovetop
Bathroom tub/shower
Bathroom sink and fixtures
Bathroom countertop
Bathroom mirrors
Toilets
Dusting
Vacuum and mop all floors
*Please note that in order to decrease the risk of injury to our employees, we are unable to move large or heavy furniture or flip/rotate mattresses. Cleaning does not include unfinished or exterior spaces such as basements, attics, garages, porches, etc.

Question 2

WHAT'S INCLUDED IN A DEEP CLEAN?

Accepted Answer

Everything included in the regular clean, plus:
Spot wipe walls and cabinetry 
Light switches
Doorknobs
Detail dusting of hard surfaces
Vacuum baseboards (we don’t move large furniture)
Detail clean of fixtures
Backsplash
Large appliance exteriors
*Please note that in order to decrease the risk of injury to our employees, we are unable to move large or heavy furniture or flip/rotate mattresses. Cleaning does not include unfinished or exterior spaces such as basements, attics, garages, porches, etc.

Question 3

WHAT'S INCLUDED IN A BUSINESS CLEANING?

Accepted Answer

Vacuum and dust hard surfaces
Vacuum and mop floors and stairs
Countertops and reception desk
Lobby furniture
Tidy lobby area
Front doors (inside and out)
Bathroom sinks
Toilets
Bathroom mirrors and fixtures
Break room
Conference rooms
Empty trash
Light switches
Spot wipe walls
Disinfect high traffic areas

Question 4

NEED HELP DETERMINING THE SIZE OF YOUR HOUSE?

Accepted Answer

Typically you can find this information on www.zillow.com or www.realtor.com by searching for your address. If you need additional help, please email us at contactyccs@gmail.com.

Question 5

WHAT WOULD YOU RECOMMEND FOR FIRST TIME CLIENTS?

Accepted Answer

We recommend a deep cleaning for all first time clients. This gives us extra time to get everything that may have been missed during past cleanings. Most customers switch to the regular clean after the initial deep clean.

Question 6

HOW DO I PREPARE FOR MY HOUSE CLEANING?

Accepted Answer

Based on the information you provided when you booked your service, we schedule a block of time to clean your home. We are happy to tidy and declutter prior to cleaning, but please understand we may not be able to complete our cleaning checklist if we spend time decluttering.

Help us help you! If you would like to maximize our cleaning time, we ask that you do the following:
Put items back where they belong. Remove clutter from surfaces including toys, clothes and dishes. (Please note, if your sink is more than 50 percent filled with dishes, we will be unable to clean the sink.)
Keep children and pets occupied. It can be difficult to clean when pets and kids are around. Our cleaners bring lots of supplies and equipment with them and we want to avoid any mishaps!

Question 7

DO YOU REMOVE ALL ITEMS FROM SURFACES WHEN DUSTING?

Accepted Answer

We generally remove items from surfaces when dusting unless the surface is more than 50 percent covered. Why don't we remove all items if the surface is more than 50 percent covered? Removing all items from surfaces can be time-consuming and may disrupt the arrangement and organization of personal belongings. This also helps minimize the risk of accidental breakage or damage to your valued possessions.

Question 8

CANCELLATIONS AND RESCHEDULING

Accepted Answer

48+ hours: Free cancellation or rescheduling.Less than 48 hours: Cancellations are subject to a cancellation fee equal to 50% of the scheduled service price. Rescheduling requests are subject to a $25 rescheduling fee.Cancellations: Same-day cancellations, lockouts, or situations where our team is unable to access the property are also subject to the 50% cancellation fee.Rescheduling: Rescheduling requests made 48 hours or more before the scheduled cleaning can be made at no charge.Cancellation and rescheduling fees help compensate our team for reserved time that may not be possible to fill on short notice.To cancel your appointment, call or text (269-910-0871) or cancel via your account. ​

Question 9

IS THERE A FEE TO RESCHEDULE?

Accepted Answer

To prevent lost hours for our Cleaning Technicians, please provide as much notice as possible when rescheduling an appointment. A $25 reschedule fee will apply to appointments rescheduled within 48 hours of service.To reschedule you can email (office@kzooclean.com), call or text (269-910-0871), or reschedule via your account.Please see our Cancellations and Rescheduling FAQ for more information.

Question 10

WHAT ARE YOUR HOURS OF OPERATION?

Accepted Answer

Our hours are:
Monday - Friday: 9am-5pm

Question 11

HOW DO I UPDATE BILLING?

Accepted Answer

Your billing can be updated by visiting your account page. You'll find billing under settings. In the billing sections you'll be able to update billing, your address and your current subscription.

Question 12

WHAT IF I WANT TO SKIP THIS WEEKS CLEAN? WILL I BE CHARGED?

Accepted Answer

You won't be charged if you let us know more than 48 hours before your cleaning. If you notify us that you would like to skip a cleaning less than 48 hours before your appointment you will incur a $25 fee.

Question 13

DO YOU OFFER OUTDOOR CLEANING?

Accepted Answer

No, we don't. We stick with what we're good at, and that's inside your home.

Question 14

WHAT DAY IS MY CLEAN?

Accepted Answer

If you have a cleaning subscription, head to your account page and look under "Subscriptions" to see your next scheduled cleaning. If that day doesn't work for you, you can always change it.

Question 15

WILL THE SAME CLEANER COME EVERY TIME?

Accepted Answer

Yes, we do our best to always send the same cleaner or team. Please remember that our cleaners have personal lives, request leave and can get sick. We'll let you know if we need to send a different cleaner to your house and give you the option to reschedule.

Question 16

DO I HAVE TO BE HOME FOR MY CLEANING?

Accepted Answer

Nope! However, if this is your first clean with Your Complete Cleaning Service, we would love to meet you. But if you prefer to leave us a key so we can get to work, that's ok too! We want you to be comfortable.

Question 17

CAN I TRUST YOUR CLEANERS? ARE THEY BACKGROUND CHECKED?

Accepted Answer

You can trust us! Kzoo Clean does thorough background checks and only hire the best of the best.

Question 18

IS KZOO CLEAN BONDED AND INSURED?

Accepted Answer

Yes! We're currently insured up to $2M in general liability damage. We're bonded through CNA Surety.

Question 19

DOES KZOO CLEAN USE TOXIC CLEANERS?

Accepted Answer

We use eco-friendly products wherever we can. However, there are some tough to clean areas that require a chemical cleaner. For example, we usually like to disinfect toilets and bathroom floors.
 
If you prefer that we only use cleaners that disinfect, especially during cold and flu season, just let us know in the notes section when you book your clean. If your preference is only eco-friendly products, just let us know in the notes. We're happy to do whatever works best for you.

Question 20

CAN I LEAVE A KEY?

Accepted Answer

Absolutely! We prefer this after our initial visit. That way we don't hold you up if we encounter traffic on the way. You can indicate how we will access your home during booking.

Question 21

IS TIPPING EXPECTED?

Accepted Answer

Tips are not required, but are welcomed. Or, if you loved our service, tell your friends and neighbors or leave us a review on Google or Facebook!

Question 22

WHAT IF SOMETHING BREAKS?

Accepted Answer

It's pretty rare but accidents do happen. In the event that something does happen, contact us right away. We'll work with our insurance to get the object replaced.

Question 23

WHAT IF I'M NOT HAPPY WITH MY CLEANING AFTER THEY LEAVE?

Accepted Answer

If you're not happy with your cleaning for any reason, let us know. We'll work together to determine a solution.

Question 24

AM I CHARGED UPON BOOKING?

Accepted Answer

Payment is not due until the day of your service. 
 
For credit card payments, a preauthorization or hold will be placed on your card on the day of your service. Following your service the card on file will be charged the balance due.
 
If you prefer to pay by check, you may indicate that when you book your clean. Checks should be made out to Your Complete Cleaning Service. Please leave your check on the kitchen counter.

Question 25

ARE THE PRICES NEGOTIABLE?

Accepted Answer

No, our pricing is given to you during the booking process using the information you provide. We believe cleaning shouldn't cost a fortune and work hard to keep our prices low. If you need something that isn't listed, please contact us and we'll create a custom clean for you.

Question 26

WHAT IF MY CHOSEN SERVICE ISN'T COMPLETED IN TIME?

Accepted Answer

You'll need to make an additional booking. Typically this happens when we encounter more cleaning than expected based on the booking details you provided.

Question 27

HOW DO I CANCEL MY ACCOUNT?

Accepted Answer

Go to your account, login to your account, and choose "Cancel My Account". Complete the form and your account can be cancelled. We'll miss you!

Question 28

WHAT AREA DO YOU SERVE?

Accepted Answer

Kzoo Clean proudly serves the greater Kalamazoo area. If you have questions, send us an email (contactyccs@gmail.com) or give us a call.

Question 29

WHAT DO I DO WITH MY PET DURING CLEANING? DO YOU CLEAN UP AFTER PETS?

Accepted Answer

We love your furry friends, but our job is to clean your home! We want to be able to provide you with service you deserve, which we can do best if your pet is in a crate or separate room while we clean. 
 
For the health and safety of our employees, we are unable to cleanup animal waste or bodily fluids, pet crates, enclosures or cages. We hope you understand!

269-910-0871

Frequently Asked Questions